Subscriptions in Subsail will always be assigned "status", and these statuses change through the lifecycle of each subscription. They also differ depending on whether a subscription is renewing or not.

Renewing subscriptions

Active: The subscription has unsent issues and future renewal payments.

Active - Renewals stopped: Future payments have been stopped by the publisher or the customer. Unsent issues for this subscription are still active and will be included in fulfilment exports.

Complete: Renewals have been stopped by the publisher or customer and all issues have been sent out.

Cancelled: Renewals have been stopped (either manually or via dunning) and there are no unsent issues (e.g. they have been cancelled by the publisher or customer). This status is typically used when a customer asks for a refund.

Past due: The latest renewal payment has failed and the subscription is in "dunning". Another renewal payment will be retried soon.

Non-renewing subscriptions

Active: The subscription has unsent issues.

Complete: All issues have been sent out.

Cancelled: Unsent issues have been cancelled by the publisher or customer. This status is typically used when a customer asks for a refund.