Dunning (charge retries)

Subsail has a renewals process which will automatically retry subscription renewal charges four times over a five day period. When a renewal payment fails, the subscription gets entered into a queue which will attempt payment a further three times (on days 1, 3 and 5 after a first failed payment). After a fourth failed payment the subscription is cancelled.

This retry process is called “Dunning” and will help keep your subscriptions active and payments coming in when a payment fails due to a temporary reason like insufficient funds.

Any subscriptions in dunning will be marked “Past due” within your account. On a subscription page, you will see the grey “Past due” label followed by the next retry date.

You can also filter for “Past due” subscriptions by using the “Status” dropdown.